Solving Hands provides Medical Treatment & Wellness facilitator to its Mobile Website ’s registered patients at home for GP Doctors Consultation, Nursing Services, Flu Vaccination & Lab Tests, Patient can use this Website location to book Medical Treatment & Wellness facilitator are subject to the acceptance of these Terms & Conditions given below.
Please accept below mentioned Terms & Condition to start accessing this Website . If you do not accept these Terms & Conditions for the use of this Website then you are not eligible and authorized for the use of Solving Hands Healthcare Private Limited Mobile Website , then you are not authorized to use the Website location’s services provided by Solving Hands. By using this Website location, you are accepting all these Terms & Conditions given below of Use and are legally bound by all terms in this Terms of Use agreement.
As a registered patient of Solving Hands, you can access your patient user account and Website liable services, using the user account details provided by Solving Hands. Patients who choose to self-register through the patient mobile Website location will need to wait until their registration is confirmed by Solving Hands, before their account is active. By registering, you agree that:
You are not impersonating any other person and are using your actual identity.
Your registration is subject to verification and confirmation by Solving Hands and your patient user account will be activated only after confirmation.
The personal information provided during the registration process should be completed (true, accurate & current). You are required to periodically review and update your registration data to ensure that it is always current and correct.
Your username and password are unique to you, and you agree not to disclose or share your username and password to or with any third party. You are responsible for keeping your password confidential and for notifying us immediately if your password has been hacked or stolen.
You also agree that you will be solely responsible for any activities conducted on or through the patient Mobile Website location with your account regardless of whether you are the individual who undertakes such activities. This includes any unauthorized access and/or use of your account or your computer. You hereby release and hold harmless Solving Hands from any and all claims and causes of action arising out of or resulting from a third party’s unauthorized use of your account.
Solving Hands reserves the right to deny or revoke access to any user account at its sole discretion.
This Website location is only a tool to allow patients of Solving Hands to collaborate in their own healthcare, use scheduling Website ointments and communication services and to access their personal health record maintained by Solving Hands.
All engagement between you and Solving Hands, through this Website Location are governed by these Patient Terms & Conditions.
As a user of services through the mobile Website Location of Solving Hands you agree to receive essential service related notifications in the form of SMS, email or mobile notifications. Notification settings to turn off non-essential notifications are available.
You shall not use any service or information in this Website Location for any purposes other than managing your personal health information or that of your immediate family members (with due authorization) and/or to engage with Solving Hands.
You are expected to avail of immediate professional medical attention in medical emergencies or critical care situations and not attempt to use the Website location to access”. The services enabled by the Website location is only meant to supplement your existing healthcare services and to enable you to collaborate better with your own “healthcare provider’s, as decided by them.
Being an online Website location, there might be unforeseeable network and infrastructure issues in which case the Website Location will not be available until the issue is rectified. Under such circumstances please directly contact Solving Hands in person for any services you may need. Solving Hands is not liable for any periods of non-availability of this Website Location.
Usage of this Website Location does not make the technology vendor supporting this Website Location, liable for any of the healthcare and/or other services you use through the Website Location, nor does it result in any implied obligation between you and the vendor.
Solving Hands will make all possible efforts to provide you the best healthcare services. However, Solving Hands shall not incur any liability and shall declare any service guarantee void in the event the user is in breach of any of the Terms and Conditions of this Agreement Both parties are at liberty to terminate this agreement. Terminating the agreement will cancel only your user accounts on the mobile Website Locations of Solving Hands. It does not terminate nor impact any other consultations or patient-provider relationship that you have with Solving Hands.
The Website Location stores data, including PHI data, communications, usage data including but not limited to location, device type, operating system, browser, date-time and context usage, in HIPAA and GDPR compliant cloud infrastructure on Amazon Web services. All data storage and transmissions are encrypted.
All your personal health data and usage data is owned by Solving Hands irrespective of the access you may or may not have to it. Your usage and access to your data is defined by Solving Hands The accuracy, integrity and completeness of the personal health information you enter or allow to enter on your behalf is your responsibility, and Solving Hands assumes no liability for it. Data in your personal health records will be accessible to and modifiable by authorised “healthcare service provider” of Solving Hands, for the purpose of providing you with healthcare services.
Non- personalised system analysis of non-identifiable patient data may be done to enable better healthcare outcomes for the patients of Solving Hands. However, the identity of individual users will remain completely anonymous in such analysis. All user data is covered by the Privacy Policy of Solving Hands.
Our remote monitoring services are only for communicating specific health parameters to the Doctors, Solving Hands’s Medical Treatment & Wellness facilitator will not substitute actual clinical visits. You are required to visit the “hospital/doctor” as and when specified by your doctor and whenever you need treatment.
If the monitoring feedback provided by “hospital/doctor” is substantially different from your current treatment and prescribed medication, it is your duty to confirm the same before implementing the advice. Not following the instructions of the healthcare team will be considered as non-compliance of the agreement and the agreement will be terminated.
The homecare service system is expected to enhance, not replace clinic visits. It is your responsibility to schedule follow-up Website ointments as indicated by your doctor. The “Solving Hands” does not attend to Emergencies through this Website Location. Under these circumstances, the patient must contact the nearest hospital immediately. The patient data will be kept confidential by Solving Hands and will not be disclosed to anyone under normal circumstances except as requested by law or in an emergency when requested by another “healthcare service provider”.
Every attempt will be made to provide responses to your questions within the stipulated response time. However, do not under any circumstances, delay seeking direct medical attention from your “healthcare service provider” or nearest hospital.
Asking medical questions to a “healthcare service provider”, whom you have not been consulting directly, does not necessarily result in establishing a doctor-patient relationship. Any response from the “healthcare service provider” only constitutes helpful information which must be verified with your own doctor.
Do not change any medication, treatment regimen or other healthcare measures without confirmation from your own “healthcare service provider”. Any advice or information in responses to your questions/text consultations to “healthcare service provider” of Solving Hands, do not qualify as a medical prescription, diagnosis or treatment plan.
In the case of any emergency, always contact your own “healthcare service provider” and go to the nearest hospital or “healthcare service provider”.
Solving Hands is not liable for any healthcare issues related to the questions raised. Information provided at the time of asking a question must be accurate and complete. This is only to ensure that the response provided is helpful to the patient and does not involve a liability on part of Solving Hands.
Response time for a question is indicative of only the initial response to the question and does not include the time for responding to follow-up notes. Each follow-up should be expected to require the same response time as the initial question.
Payments for this service are covered by the payment terms for services through the patient mobile Website Location.
Doctors Consultation, Nursing Services, all Blood/Urine, Body Fluid & Swab sample Collection, Vaccination Charges for the service through the mobile Website Location interfaces of Solving Hands must be paid as per the terms of the service that you use. Offline payment collection for some of these services is supported too and you can chose cash payment option, For information, please contact Solving Hands Patient Support Team.
In course of time, Solving Hands may introduce other services in the system, the charges for which will be communicated to you as and when such services are introduced.
Solving Hands reserves the right to change Price / Service Charges or Consultation Fees without any notice at any time, at the sole discretion of the “healthcare service provider”. The charge Website liable at any given time, will be the charge displayed at the time of using the service.
Payments made for any Medical Treatment & Wellness facilitator paid will not be refunded, already services provided, cancellation before two hours of the Website ointment time or any lab result delayed by the lab, should you decide to discontinue.
Data in this Website Location of Solving Hands can be created by your “Healthcare Service Provider” at Solving Hands and by yourself (the patient) after logging into the Website Location with your authorized user account. Information that is collected as you use our mobile Website Location includes the following.
Personal information: Personal information includes name and email address that you provide at signup. It also includes phone number, address and other personally identifiable information that you may choose to add to your user account profile. No payment method information is stored by this Website Location.
Personal Health Information: Personal health information about patients users, that patient users themselves or authorized employees of Solving Hands enter into the Personal Health Record of a patient, including age, gender, known health conditions, medications, allergies, vaccinations, history of surgeries or procedures, goals, health journal entries and data that you enter into your health trackers either manually or by syncing with a health monitoring device or from a third party source that you alone authorize. It also includes medical reports and files that you choose to upload into your health profile.
Operations Data: In order to enhance your usage experience, the Website Location uses cookies, server logs and other similar mechanisms to enable certain functionality, improve services and monitor service usage. These mechanisms are used to save user preferences, preserve session settings, help auto-authentication of frequently used services if required by your settings and to enable other similar functional requirements. You may use browser settings to disable cookies when using our web services, however it may result in some of the features and services of this Website Location not functioning properly.
The personal and health information added through this Website Location, through use of its services by patients and “healthcare providers of Solving Hands will not be shared, disclosed or displayed to anyone other than authorized employees of Solving Hands. They will be able to update personal health information of their own patients by updated the patient health profile, uploading medical reports, adding review notes, health goals, monitoring feedback relevant as part of the consultation services used by the patients.
Solving Hands is fully authorized to terminate patient user accounts at any time and such patients will no longer have further access to their personal health information stored in the Website Location storage in event of that website ending. Whether or not to share that information with the patient user before termination of the patient user account is the prerogative of Solving Hands.
Contact Information: The services platform will send you communications (email and other notifications), as per your notification settings, as part of essential functioning of services that you may avail, such as Website ointment booking information, alerts related to reviews and consultations by your “healthcare providers. At time of registration, you will be required to verify your email address. Your contact information may also be used for customer support services, should you choose to avail of them. In addition, we may use your contact information to provide you with information about our services. If you decide at any time that you no longer wish to receive such information or communications from us, please change Website licable notification settings in your account. Your contact information is not shared with any third-party.
Anonymized data: Solving Hands may analyse anonymized and aggregated collected through the services, for purposes of evaluating healthcare outcomes, healthcare requirement patterns and to measure the effectiveness of services and content. Such anonymized and aggregated information is not considered as personal information.
You are responsible for maintaining the confidentiality of your password and account information. You are responsible for all activities that occur in your account, and you agree to notify Solving Hands immediately of any unauthorized use of your account. Solving Hands is in no way responsible for any loss that you may incur as a result of any unauthorized use of your user account and password.
The technology vendor supporting this platform is not responsible for the privacy policy compliance of any users who have access to data in it. That is the sole responsibility of Solving Hands.
We may disclose any information to government or law enforcement officials if we believe doing so is required to comply with law enforcement and legal process; to prevent or stop any illegal, unethical, or legally actionable activity; to protect your, our or others rights and safety. We may disclose your personal information on your own request accompanied by your permission. Solving Hands does however reserve the right to deactivate or delete accounts of any user found to be in violation of our Terms of Use.
All data is stored only in the servers of our technology vendor on the highly secure Amazon Web Service platform (which is compliant with HIPAA regulations). Necessary measures in providing secure transmission of personal health information before it is transferred across the Internet from your personal computer or devices are ensured. However, you should be aware of possible risk involved in transmitting information over the Internet as no data transmission can be guaranteed to be 100% secure and of risk that others could find a way to thwart our security systems. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security and privacy of personal information you transmit to us, and you do so at your own risk.
All users of the patient portal and mobile Website of Solving Hands are expected to be above 18 years of age. Parents, caregivers/guardians and “healthcare service provider” are allowed to provide and store personal information about others, including minors and children. Any user providing, storing or submitting information on behalf of a child/person under guardianship assumes full responsibility over the submission, use, and transmission of such information.
Please note that this Privacy Policy may change from time to time as we continue to offer evolve our services. In the event of any changes in our Privacy Policy, the updated version will be posted here and take effect from the moment of posting. The above-mentioned terms are Website licable as long as you are a registered patient of Solving Hands using Solving Hands’s web patient portal and mobile Website Location.
Updated as on 29-03-2024